Shipping Policy - luftunsa

This Shipping Policy applies to all orders of Tops, Skirts, Sweaters and Dresses placed at https://www.luftunsa.com/, operated by Suzhou Xingshan Trading Co., Ltd. By placing an order, you accept all terms outlined below.

1. Order Processing

Once your payment is confirmed, we begin processing your order within 1–3 business days. Processing excludes weekends and Chinese public holidays. During peak shopping seasons, processing time may be extended slightly, and we will post reminders on our website homepage. We will inspect garments carefully before packing to reduce the chance of defective items being sent out.

2. Delivery Timeframe

Standard international shipping transit time is 7–15 business days after dispatch. This is an estimated timeline and not a guaranteed delivery date. Customs inspection in your destination country may add extra waiting time beyond our control.

3. Shipping Cost

We provide free standard shipping for every single order, no minimum purchase required. This free shipping offer applies only to our standard international delivery method. If you want an expedited shipping option, extra charges will be displayed at checkout. Expedited shipping is not available to all countries.

4. Tracking Information

Once your parcel leaves our warehouse, we will send a dispatch email with your tracking number and tracking link. You can monitor the parcel movement online. Tracking updates may be delayed for several days once the package enters your local customs clearance phase.

5. Customs, Duties & Import Taxes

All import duties, customs tariffs or local sales taxes are the responsibility of the buyer. These fees are not included in our product price or free shipping service. We follow official customs declaration rules. We cannot alter declared product value or mark parcels as gifts to avoid customs charges, as this violates relevant regulations.

6. Lost or Damaged Parcels

Please check your package immediately upon receipt. If items arrive damaged, take clear photos of the outer package and defective products, then email us at support@luftunsa.com within 48 hours of delivery. For parcels marked lost by the courier, contact our support team with your order number. We will work with the logistics provider to investigate. Investigation may take 2–4 weeks.

7. Address Modification

You can request address changes only before your order is dispatched. Once shipped, we cannot modify the delivery address. Please double-check your shipping address carefully at checkout.

8. Shipping Restrictions

We ship to most countries worldwide. Some regions may be unavailable due to local logistics or customs limitations. Available shipping destinations will be shown automatically on the checkout page.

9. Contact

For shipping related inquiries, email us at support@luftunsa.com