Contact Us - luftunsa
We love hearing from our customers. Whether you have questions about our Tops, Skirts, Sweaters and Dresses, sizing guidance, order tracking, shipping timeline or return inquiries, our customer support team is ready to assist you.
Please read the information below before reaching out, this can help resolve your query faster:
• Order updates & tracking: Kindly check your order confirmation and dispatch email first, the tracking number will be sent once your parcel leaves our warehouse.
• Return requests: Before sending back any items, you must email us to obtain formal return instructions. Unauthorised returns may be rejected.
• Payment issues or refund enquiry: Prepare your order number and payment reference, it will speed up our investigation.
Our Contact Information
Email: support@luftunsa.com
Response Time: Monday to Friday, 9:00 – 18:00 (GMT+8). We aim to reply to all valid emails within 1 business day. We do not process messages on weekends or Chinese public holidays.
Company: Suzhou Xingshan Trading Co., Ltd.
Phone: +86 13915676895
Registered Office Address: Room 1205, Building 2, Yintai Commercial Plaza, Changshu City, Suzhou, Jiangsu Province, P.R.China,
Postcode:215500
Unified Social Credit Code: 91320581MAKEAAPM7L
Important Notice
Our email is the primary channel for all official communications. Phone support is available for urgent matters only. For general order, return and product questions, email is preferred as we can keep written records and share documents or photos for your reference.
Please be aware: we will never contact you out of the blue to request your bank card details, card security code, account password or verification codes. Any messages asking for these private data are fraudulent, do not share your personal information.