Payment Policy - luftunsa

This Payment Policy applies to all purchases of Tops, Skirts, Sweaters and Dresses on https://www.luftunsa.com/, operated by Suzhou Xingshan Trading Co., Ltd. By completing checkout and submitting payment, you agree to all terms below.

1. Accepted Payment Methods

We offer the following payment options at checkout. Available methods will be displayed automatically depending on your region. Credit & Debit Cards: Visa, Mastercard Digital Wallets: Apple Pay, Google Pay

We do not accept bank wire transfers, cheques, cash on delivery, money orders, or buy-now-pay-later instalment services. If you see any social media message or external website claiming we accept other payment types, it is not affiliated with Luftunsa and may be fraudulent.

2. Transaction Currency

All product prices are shown in the currency selected on checkout page. If your card account uses a different currency, your bank will handle currency conversion. Your bank may charge extra currency conversion fees. This fee is charged by your issuing bank and is out of our control.

3. Payment Security

All transactions are encrypted via SSL/HTTPS for safe data transmission. You can verify the secure connection by checking the padlock icon on your browser address bar. We never receive or permanently store your full card number, expiry date or security CVV code. Card details are processed securely by our authorised third-party payment provider following PCI DSS security standards. We only receive transaction confirmation and the last few digits of your card for order identification.

We will never email, call or message you to request your card number, account password, login code or SMS verification code. Any message asking for these private details is a scam. Please forward suspicious messages to support@luftunsa.com.

4. When You Are Charged

Your payment method will be charged at the moment you complete checkout, not once your package ships. If your payment is authorised but we cannot fulfill your order (such as stock shortage after payment), we will cancel the order and release the payment hold or issue a full refund. No permanent charge will remain for unfulfilled orders.

5. Duties, Customs and Import Charges

The price displayed on our website only covers the apparel product itself. It does not include import duties, customs tariffs or local sales taxes that may be collected when your parcel arrives in your country. All import related fees are the responsibility of the buyer. We cannot collect, estimate or refund these customs charges. We follow official customs declaration requirements and cannot understate product value or mark parcels as gifts, as this violates customs regulations.

6. Common Reasons for Payment Failure

Most declined payments are not website errors, but triggered by bank security checks or mismatched information:

Billing name, address or postal code does not exactly match your bank’s records
Your bank blocks cross-border online transactions automatically
Insufficient available balance or exceeded daily spending limit
3D Secure verification window closed before completing authentication

If your payment fails, no charge will be applied and no order will be created. You can re-submit payment, switch to another payment method, or contact our support team if failures keep recurring.

7. Manual Order Review

We may place your order under manual review before shipment. This commonly applies to high-value orders, orders where billing address differs greatly from shipping address, or multiple rapid orders sent to the same delivery address. We will email you if your order is held for review. Reviews are usually finished within the same business day. If we cannot verify your order, we will cancel it and refund your payment rather than dispatch goods.

8. Refund Rules

Approved refunds will be returned to your original payment method only. We cannot issue refunds to a different card, third-party account or another person’s payment account. Once we approve your refund request, we will process the refund within 5–7 business days. After we release the refund, your bank or wallet provider typically needs an additional 3–5 business days to post funds to your account, and this timeline is outside our control. Original outbound shipping fees will not be refunded unless we sent defective or incorrect merchandise. Import duties paid to local customs cannot be refunded by us.

9. Chargebacks & Disputes

Please contact our customer support first before opening a chargeback or bank dispute for any order issues. Direct communication is usually faster and simpler to resolve problems. If you open a payment dispute, we will submit evidence including your order record, dispatch confirmation and courier delivery proof. Filing chargebacks after receiving items while keeping both goods and refund is fraudulent and we will contest such claims. Repeated abuse of chargeback rights may result in your future orders being declined.

10. Policy Modifications

We may update this Payment Policy when payment providers or available payment options change. The latest version will be published on this page with an updated date. Revised terms will not apply retroactively to orders already placed before the update.

11. Contact

For payment questions, unrecognised charges or refund follow-up, please email support@luftunsa.com.