Return Policy - luftunsa

This Return Policy applies to all orders of Tops, Skirts, Sweaters and Dresses purchased on https://www.luftunsa.com/, operated by Suzhou Xingshan Trading Co., Ltd. By placing an order, you acknowledge and accept the terms in this policy.

1. Return Eligibility & Time Limit

You may request a return within 30 calendar days after the date your parcel is marked delivered by the courier. Items must meet all the below conditions to be approved for return:

The garment is unworn, unwashed, undamaged, free of stains, odors or makeup marks.
Original tags and labels remain attached to the clothing.
The item is not final-sale or clearance goods (final sale items cannot be returned, which will be clearly marked on product pages).

We reserve the right to refuse returned goods if the items fail our quality inspection after arrival at our warehouse.

2. Return Destination

All approved returns must be shipped back to our return warehouse located in China. We do not accept returns to any other countries or alternative addresses.

This notice will also be displayed on every product page and checkout page before payment.

3. Shipping Cost Responsibility & Estimated Return Fee

Buyer is responsible for all return shipping fees, customs charges and any related transit costs to send the goods back to our China warehouse. The estimated return freight cost varies depending on your country, parcel weight and courier you select.

For one single women’s apparel piece (Tops / Skirts / Sweaters / Dresses): estimated return shipping cost ranges from $8 – $25.
Multiple items in one return package: estimated return shipping cost ranges from $15 – $40. This is only an estimation; the exact price will be confirmed by your chosen courier. Luftunsa will not reimburse return postage unless the item arrives defective, damaged or wrong item was sent by us.

4. Return Application Process

Submit your return request by email: support@luftunsa.com. Please provide your order number, product SKU and photos of the item.
Wait for our team’s approval and official return shipping address. Returns sent without prior authorization will be rejected and discarded.
Pack the item securely, ship it to the provided China warehouse address, and send us the tracking number once you ship it out.
We will inspect your returned goods within 3–7 business days after the parcel arrives at our warehouse.

5. Refund Timeline

Once inspection passes and your return is approved:

We initiate your refund within 3 to 7 business days.
The fund will be returned to your original payment account. Your bank or payment provider usually takes an extra 3–5 business days to process and show the refund in your account. We cannot guarantee the bank processing speed, this part is beyond our control.

6. Exclusions

Custom duties, import taxes you paid when receiving the package will NOT be refunded by us. You need to apply for tax rebate with your local customs authority if applicable.
Shipping cost of the original outbound delivery is non-refundable unless we shipped incorrect or defective merchandise.
Items damaged due to improper washing, wearing, self-alteration are not eligible for return.

7. Contact for Return

If you have any questions regarding returns, please email support@luftunsa.com