Privacy Policy - luftunsa

This Privacy Policy describes how Luftunsa, operated by Suzhou Xingshan Trading Co., Ltd., collects, uses, stores, protects and shares your personal information when you visit our website https://www.luftunsa.com/, browse our Tops, Skirts, Sweaters and Dresses collection, create an account or submit an order on our site.

By accessing our website and placing an order, you acknowledge and consent to the practices described within this Privacy Policy. If you disagree with any part of this policy, please stop using our website and services.

1. Information We Collect

We collect information you voluntarily provide to us and automatically gathered technical data when you visit the site. 1.1 Information you submit manually

  • Full name, shipping address, billing address, postal code and contact phone number for order delivery
  • Email address for order confirmation, shipping alerts, return communication and customer service replies
  • Payment related information: we do NOT store your complete credit card, debit card or digital wallet credentials. Payment data is handled securely by our third-party payment service provider.
  • Any messages, photos or details you send us via customer service email for order, sizing or return support.

1.2 Automatically collected data When browsing our store, our server automatically records non-identifying technical information: your device type, browser version, IP address, website access time, pages you viewed, click behaviour and referring website link. This data helps us analyse website performance, fix technical bugs and optimise your shopping experience for our apparel products.

2. How We Use Your Personal Data

We only use your collected information for legitimate business purposes listed below:

  • Process your purchase, arrange product shipment, send tracking updates and handle return & refund requests for your Tops, Skirts, Sweaters and Dresses orders
  • Verify your identity and prevent fraudulent orders and unsafe transactions
  • Respond to your customer service enquiries and provide sizing or product consultation
  • Send essential transaction emails (order confirmation, dispatch notice, refund notification). Promotional newsletters will only be sent if you explicitly subscribe and opt in. You may unsubscribe from marketing emails at any time.
  • Maintain website security, troubleshoot technical faults and improve our website functions.

We will NOT sell, rent or trade your personal information to third parties for marketing purposes without your explicit permission.

3. Who We May Share Your Information With

We may disclose your necessary personal data only to trusted third-party service partners required to fulfil your order:

  • Logistics and courier providers: receive your delivery name and address to ship your parcels
  • Authorised payment processor: process your payment securely
  • IT service vendors who maintain website hosting and cybersecurity protection. All our service partners are contractually required to keep your personal data confidential and cannot reuse your information for other purposes. We may release your information when required by mandatory law, court order or government regulatory requests.

4. Data Storage & Security

Your personal data will be stored only for as long as necessary to complete your order and meet legal record-keeping requirements. After the retention period, your personal information will be safely deleted or anonymised. We adopt industry-standard SSL encryption technology to protect data transmission on our website. However, no online transmission or electronic storage method can guarantee 100% absolute security. You are responsible to keep your account login credentials confidential.

5. Your Rights Over Your Personal Information

Depending on applicable local data protection regulations, you have the rights to:

  • Request a copy of your personal data we hold
  • Correct inaccurate personal information such as shipping address or contact details
  • Request deletion of your personal data where no valid business reason remains
  • Withdraw your consent for marketing email subscription To submit a data request, please email us at support@luftunsa.com with your order number and identity verification information. We will reply within 3 business days.

6. Cookies

Our website uses cookies to remember your preferences, keep your shopping cart active and analyse site traffic. You can adjust cookie permissions through your browser settings. Disabling cookies may affect shopping cart and checkout functions.

7. Children’s Privacy

Our website and women’s apparel products are intended for users aged 18 and older. We do not knowingly collect personal information from anyone under 18 years of age.

8. Cross-border Data Transfer

Your information may be transferred and stored in China, where our company and servers are located, to process your orders and customer service requests.

9. Policy Updates

We may revise this Privacy Policy occasionally. Any updates will be published on this page with a new last updated date. Continued use of our website after changes means you accept the revised policy. We will not apply updated terms retroactively to completed orders.

10. Contact

For privacy-related questions, please reach us via:
Email: support@luftunsa.com
Company: Suzhou Xingshan Trading Co., Ltd.
Phone: +86 13915676895
Registered Office Address: Room 1205, Building 2, Yintai Commercial Plaza, Changshu City, Suzhou, Jiangsu Province, P.R.China, Postcode:215500
Unified Social Credit Code: 91320581MAKEAAPM7L